Privacy Policy | True-Ananda

About this Policy:

This Privacy Policy notice applies to True Ananda Limited. We at True Ananda Limited take your privacy seriously and this policy has been drafted in accordance with the requirements of the General Data Protection Regulations (“GDPR”).

This privacy notice explains how we look after your personal data (in all situations where we collect your data) and sets out your privacy rights and also explains how the law and our approach to privacy and personal data protects you.

We recommend that you read and understand this Private Policy, and review it in conjunction with our Terms and Conditions agreement, also found on our website.

The term 'True Ananda Limited' or 'we', 'our', 'us' refers to the owner of the Website www.true-ananda.com. The term 'you', 'your' refers to the user or viewer of our website.

Our Status and Details:

For the purpose of the GDPR, we are the data controller and any enquiry regarding the collection or processing of your data should be addressed to the contact details below:

Email address: info@true-ananda.com

Registered address: 34A Church Road, Westoning, Bedfordshire, MK45 5JW.

Registered UK Company Number: 15230102

We encourage you to read this Privacy Policy notice carefully when using our website, our services, or transacting business with us. By using our website, you are consenting to the practices described in this Privacy Policy.

Information we collect:

We will collect, process, and store personal data only if it is directly provided to us by you. You may do this in your capacity as the user of this website, enrolling in classes or workshops, attending the clinic for treatments, enquiring about our services or products, becoming a customer or supplier, or a potential customer or supplier.

Personal information covers any information which relates to you as an identifiable person. Below are examples of the type of data that this may include:

Identity Data: including forenames, last name, maiden name, date of birth, gender, marital status, and username or similar identifier
Contact Data: may include home or work address, email address, and telephone numbers, personal or job title, and position
Financial Data: may include bank account and payment card details
Special Category Data: for example physical and mental health details, medical data, details about your race, religion, sex, lifestyle, and social circumstances
Transaction Data: may include payments made for products and services you have purchased from us, or in relation to payments that we have made to you
Technical Data: may include internet protocol (IP) address, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices used to access this Website.
Profile and Usage Data: may include enquiries submitted by you, purchases information, feedback, survey responses, and how you use our website, products, and services
Marketing Data: may include details of any preference that you have advised us of in relation to marketing communications from us

We may also collect non-personal data such as Aggregated Data which is data that may be obtained from your personal data, but which does not directly or indirectly identify you. This may include Usage Data detailing how you use our Website and the features and areas that you have interacted with.

How do we collect your personal information:

A range of different methods may be used to collect data which may include the following methods:

Information you provide: We may collect and store any personal information you enter on our website or through direct interactions with us in person, by post, phone, email, or otherwise. You may give us your Identity, Contact, and financial information. We also may obtain information about your interests and activities, your gender and age, health status, and other demographic information
Use of cookies and other technologies to collect information: we may use various technologies to collect information from your computer and about your activities on our site:
- Information collected automatically: we automatically collect information from your web browser when you visit our website. This information includes your IP address, your browser type and language, access times, the content of any undeleted cookies that your browser previously accepted from us (see "Cookies" below), and the referring website address. We also use this information in aggregate to assess the popularity of the webpages on our website and how we perform in providing content to you.
- Our Cookies: when you first visit our website: Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site. By continuing to browse the site, you are agreeing to our use of cookies. Through the use of a cookie, we also may automatically collect information about your online activity on our site, such as the web pages you visit, the links you click, and the searches you conduct on our site. If you choose not to accept the cookies or you prevent their use through your browser settings, you will not be able to use all the functionality of our website and we shall not use them for your visit except to record that you have not consented to their use for any other purpose
- Third-Party Cookies: If you share true-ananda.com on Facebook or other social websites, you may also be sent cookies from those websites. We do not control the setting of these cookies, so please check these websites’ cookies and privacy policies for information.

Cookies are small text files that are placed on your computer's hard drive by your web browser when you visit any website. They allow information gathered on one web page to be stored until it is needed for use on another, allowing a website to provide you with a personalised experience and the website owner with statistics about how you use the website so that it can be improved.

Some cookies may last for a defined period, such as one day or until you close your browser. Others last indefinitely. Your web browser should allow you to delete any you choose. It also should allow you to prevent or limit their use. Our website uses cookies. They are placed by software that operates on our servers.

Data Accuracy:

It is important that the data that we hold about you is accurate and up to date. In the event that your data changes please notify us so that we can update our records.

Use of your information:

The information that we collect and store relating to you is primarily used:

To verify your identity for security purposes
To enable us to provide our services to you, to communicate with you, and to meet our contractual commitments
To determine the most effective treatment plan for you based on the information you have shared including health, medical, and lifestyle details. All medical
To notify you about any changes to our business, such as improvements to our website, service or product changes which may affect our business relationship with you
If you are an existing customer, we may contact you with information about goods and services similar to those that were the subject of a previous sale to you
To provide you with customer support, especially for upcoming appointments and any matters related to your health and medical care
To perform research and analysis about your use of, or interest in, our products, services, or content
Where you have consented to allow us to communicate with you by e-mail, postal mail, telephone, and/or mobile devices about products or services that may be of interest to you from us. Where we collect your data for marketing purposes we will always request your consent, at the point the data is collected, to use your data for that purpose.
Where you have consented to join a whats app phone group, your information will be added to a whats app. Where you have requested to join a social media group (e.g. Facebook, Instagram), your information will be held by these third-party companies
To enforce our terms and conditions
Where we need to comply with a legal obligation, a court order, or to exercise and defend legal claims.

Sharing your information:

When you provide personal information either through our website or by other means as listed above, we will not sell, distribute, or lease your personal information to third parties unless we have your permission or are required by law to do so. All information including medical and lifestyle choices will be treated with the strictest of confidence.

Storage of your information:

We take appropriate security measures (including physical, electronic, and procedural measures) to help safeguard your personal information from unauthorised access and disclosure. For example, only authorised employees are permitted to access personal information, and they may do so only for permitted business functions. All electronic information will be stored on a password-protected computer, and any paper-based information will be stored in a secure filing cabinet.

Security of your information:

The transmission of information via the Internet or email is not completely secure. Although we will do our best to protect your personal information, we cannot guarantee the security of data while you are transmitting it to our site, any such transmission is at your own risk.

We use Secure Sockets Layer (SSL) certificates to verify our identity to your browser and to encrypt any data you give us. Whenever information is transferred between us, you can check that it is done so using SSL by looking for a closed padlock symbol or other trust mark in your browser’s URL bar or toolbar.

Retention of your information:

The length of time that we retain, and store data depends on the purpose for which it was collected. We will only store data for as long as is required to fulfill that purpose, or for the purpose of satisfying legal requirements.

It is a legal requirement that we keep certain data about our customers and suppliers for at least six years. The type of data includes Contact, Identity, Financial and Transaction Data.

Where you have requested that we provide you with marketing materials we will retain your data until such time as consent is withdrawn by you.

Your Data Rights:

The GDPR gives you a range of rights in relation to the personal data that we collect from. You have the right to:

Access your personal data: This right is commonly known as the ‘data subject access request’ and enables you to receive a copy of the personal data we hold about you. You will not need to pay a fee to access your personal data unless we can justifiably demonstrate that the request is repetitive or excessive. We will respond to all legitimate data access requests within one month, but we may need to obtain further information from you in order to confirm your identity and the legitimacy of the request
Request update of the personal data: This enables you to have any incomplete or inaccurate data corrected
Erasure of your personal data: This enables you to ask us to delete personal data where there is no justifiable reason for us to continue to retain and process it. We may not always be able to delete the data such as if there is an ongoing contractual relationship between us or if we are legally required to retain the data
Restrict the processing of your personal data: This enables you to ask us to change the processing of your personal data. For example, you may wish to vary the basis on which we contact you
Request the transfer of your personal data to you or to a third party: We will provide to you, or a third party you have chosen, your personal data in a structured, machine-readable format
Withdraw consent: Where we are relying on consent to process your personal data you may withdraw that consent at any time. If you withdraw your consent, we may not be able to provide certain products or services to you. We will advise you if this is the case at the time you withdraw your consent.

If you do not want us to use your data or want to vary the consent that you have provided to us, you can exercise these rights at any time by writing to the address detailed above or by email to info@true-ananda.com at any time.

Complaints Procedure:

If you wish to raise a complaint regarding our use of your personal data then you can contact the Information Commissioner’s Office (ICO), who are the UK supervisory authority for data protection issues. (www.ico.org.uk). However, if you do wish to raise a complaint then we would welcome the opportunity to discuss your concerns before you contact the ICO to see if we can resolve the issue for you.

Changes to this Privacy Policy:

We may update this Privacy Policy to reflect changes in our practices and services to enhance confidentiality, integrity, availability, and processing activities around personal data management. We recommend that you regularly check this policy and other policies on our website to inform yourself of any changes in how we are protecting your personal data.

How to Contact Us:
If you have any questions about this Privacy Policy or our information-handling practices, please contact us either by writing to us on the above or by e-mail to info@true-ananda.com

Sharing your information:

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Version adopted: March 2023