Terms & Conditions

Welcome to the True Ananda Limited website (www.true-ananda.com).

By browsing this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our Privacy Policy govern True Ananda's relationship with you in relation to this website.

If you disagree with any part of these terms and conditions, please do not use our website.

The term 'True Ananda Limited' or 'we', 'our', 'us' refers to the owner of the Website www.true-ananda.com. The term 'you', 'your' refers to the user or viewer of our website.

Our status and details:

www.true-ananda.com is a site operated by True Ananda Limited. We are registered in England and Wales under company number 15230102 and have a registered office at 34A Church Road, Westoning, Bedfordshire, MK45 5JW.

Changes to Terms and Conditions:

True Ananda Limited may revise these Terms and Conditions at any time by amending this page. Please check this page from time to time to take notice of any changes we made, as they are binding on you.

Website: Terms and Conditions:

Changes to our Website:

We may update our website from time to time, and may change the content at any time. However, please note that any of the content on our site may be out of date at any given time, and we are under no obligation to update it. We do not guarantee that our site, or any content on it, will be free from errors or omissions.

Accessing our website:

Our website is available free of charge. We do not guarantee that our website, or any content on it, will always be available or be uninterrupted. Access to our website is permitted on a temporary basis. We may suspend, withdraw, discontinue, or change all or any part of our website without notice. We will not be liable to you if for any reason our website is unavailable at any time or for any period.

You are responsible for making all arrangements necessary for you to have access to our website. You are also responsible for ensuring that all persons who access our website through your internet connection are aware of these terms of use and conditions and that they comply with them.

Copyright & Intellectual Property:

All rights reserved. All intellectual property rights on our Website and the material published on it is owned by True Ananda Limited. Those works are protected by copyright law. You must not use any part of the Website or its contents for anything other than personal, non-commercial use without prior consent from True Ananda Limited. You will not copy or reproduce our materials without our express permission.

Website disclaimer:

The information contained in this website is for general information purposes only. The information is provided by True Ananda Limited and while we endeavour to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability, or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.

In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website.

Through this website you are able to link to other websites which are not under the control of True Ananda Limited. We have no control over the nature, content, and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them. Every effort is made to keep the website up and running smoothly. However, True Ananda Limited takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.

Limitation of our liability:

To the extent permitted by law, we exclude all conditions, warranties, representations or other terms which may apply to our Website or any content on it, whether express or implied. We will not be liable to any user for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with; use of, or inability to use, our Website; or use of or reliance on any content displayed on our Website or arising from it. We will not be liable for any loss or damage caused by a virus, distributed denial-of-service attack, or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our Website or to your downloading of any content on it, or on any website linked to it.

Please note that we only provide our Website for domestic and private use. You agree not to use our Website for any commercial or business purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity arising from your use of our Website or services.

Nothing in these terms of use excludes or limits our liability for death or personal injury arising from our negligence, or our fraud, or fraudulent misrepresentation, or any other liability that cannot be excluded or limited by English law.

Viruses:

We do not guarantee that our Website will be secure or free from bugs or viruses. You are responsible for configuring your information technology, computer programmes, and platform in order to access our Website. You should use your own virus protection software.

You must not misuse our Website by knowingly introducing viruses, trojans, worms, logic bombs, or other material that is malicious or technologically harmful. You must not attempt to gain unauthorised access to our Website, the server on which our Website is stored, or any server, computer, or database connected to our Website. You must not attack our Website via a denial-of-service attack or a distributed denial-of-service attack.

By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our Website will cease immediately.

Applicable law:

Your use of our Website and any dispute arising out of such use of our Website is subject to the laws of England and Wales. We reserve the right to take action against any account, at any time, for any reason.

Classes, Courses, Workshops, Therapies & Treatments: Terms and Conditions:

We are committed to the safety of all persons who participate in our lessons and attend the clinic, and are obligated to deliver the highest standard of service. Participating in a True Ananda class or receiving treatment is entirely at your own risk without any proven negligence, breach of duty of care, or lack of due diligence by True Ananda Limited or its employees.

Instructor qualifications:

All classes and treatments are carried out by a fully trained and qualified practitioner, who has an Enhanced DBS check, First Aid qualification, and has the appropriate insurance.

New bookings:

All of our classes, courses, workshops, therapies, and treatments are bookable from our website www.true-ananda.com

Prices and payment:

All prices are correct as they appear on the website. We may change prices from time to time or have offers available for a limited time.

Full Payment is required at the time of booking to secure your place, along with a completed registration form. Payments can be made either by electronic bank transfer or by using PayPal.

Confirmation of place:

When you register your interest, you will be asked to complete a medical and health questionnaire for yourself and your baby/child (if applicable) before the commencement of our classes, courses, or treatments. Please ensure to inform us of any medical information, cultural needs, or any information that can help us to better support you, and your baby/child.

Once full payment and a completed registration form has been submitted, you will receive confirmation of your booking by email and text message.

If at any time you or your baby/child's medical condition changes, you must inform us as soon as possible. All medical information will be treated with the strictest confidence. Please refer to our Privacy Policy.

Please ensure you read and review your booking details carefully. If you are unsure or want to query any details then please contact us as soon as possible.

Amendments, cancellation, and refunds policy:

True Ananda:

Whilst True Ananda will endeavour to run classes, courses, workshops, therapies, and treatments as scheduled, we reserve the right to amend dates, times, location, or fees at any time. You will be notified/contacted as soon as possible of any changes and options available using the contact information submitted at the time of booking.

If a therapy or treatment is cancelled, then an alternative date and time will be offered, if this is not convenient, then a 100% refund will be issued.

If an entire course is cancelled prior to the course starting, the course may be rescheduled and if particpants cannot attend the new date, time or location, then 100% refunds will be made.

If the course is cancelled partway through the course, True Ananda will rearrange the remaining sessions of the course, and if this is not suitable for paid participants to attend, then a pro-rata refund for the cancelled class(es) will be issued or an opportunity to attend another course at a later date.

True Ananda reserves the right to cancel courses in which the number of attendees falls below a viable level. In such cases, every effort would be made to find a suitable alternative. If a suitable alternative is not found and the course has already been paid for, a 100% refund for the full amount will be issued.

Where the cancellation of an in-person class or course is due to factors beyond our control, in particular, but not limited to, coronavirus (COVID-19) restrictions, for example, local lockdowns or requirements for isolation we reserve the right to substitute online classes for in-person sessions, and in these instances, no refund or carrying over of class sessions will be provided.

Participants:

If you have booked to attend a class, course, workshop, therapy, or treatment but your circumstances change and you miss the appointment, we will always try to accommodate a transfer to a different class, course, workshop, therapy, or treatment date wherever possible. Unfortunately, we are unable to offer refunds.

If you cannot attend a session during a course, depending on availability, it may be possible for you to make up the missed class by attending any of our other classes, at the discretion of the instructor. This must be agreed with us before attending a different class.

If you need to leave a course for any reason once the course has started, we are unable to offer you a refund or defer your course place.

Healthy children and adults:

Please ensure that you only bring healthy children and adults to class. You and your baby/child should remain at home if he/she or you have had a fever, vomited, or had diarrhoea within the past 48 hours, or are exhibiting contagious cold symptoms (e.g. heavy nasal discharge or discharging eyes). Please also remain at home if you or your baby/child have symptoms of a possible communicable disease, such as Measles, Chicken Pox, German Measles, Whooping Cough, Impetigo, Scarlett Fever, Hand Foot, and Mouth, Norovirus or COVID-19.

If you see another baby/child with a runny nose or cough, do not automatically assume the child is contagious. Allergy symptoms can resemble cold symptoms.

We reserve the right to refuse admittance to the class if we feel that the baby/child or adult is not in adequate health. Regrettably, we cannot offer a refund for a lesson missed due to illness.

Videos, photographs, and confidentiality:

We love you taking pictures or videos of your children during the course but please always be sensitive to taking pictures of others without their permission. If you are asked to stop, please respect the rights of others. In addition, if the instructor feels that the amount of video is excessive, then you may be asked to stop.

Please remember that much of the content of the class is under copyright and while we are very happy for you to practice at home, these are not to be incorporated into any other public activity without our permission.

Occasionally, we may request to take photographs or shoot videos during classes to use for marketing and promotional purposes, which may include but is not limited to, use on social media, promotional materials, or on our website. You will be asked at the time of booking and/or before the first class takes place whether or not you consent to being included in these images and footage. Refer to our Privacy Policy on our website.

Protection of property:

Please note that your property left in prams or bags is your responsibility and True Ananda cannot take any responsibility for the safeguarding of these items.

All premises are checked by the True Ananda instructor at the end of every session and any items found are kept by the instructor. The exception is if the items found are deemed to be unsanitary to keep, in which case they will be thrown away instantly. The instructor will message the relevant classes to let them know of any lost items. The items will be kept for the duration of the course. If they have not been claimed by the end of the course they will be donated to local charity or thrown away. If you have lost something, please contact your instructor.

Please note that all articles left on the premises at any of the venues we use are left entirely at the owner’s risk. We cannot be held responsible for any lost or damaged items.

Risk assessments are conducted:

True Ananda follows rigorous internal checks of the venue and its own equipment to ensure that they are clean and safe. Infection control policies, such as cleaning regimes and hand washing/sanitising protocols guidelines have been developed for our class sessions and will be carried out by your instructor as required. Please ensure to follow these guidelines as given by your instructor and for the venue.

True Ananda asks all participants to remove their shoes while in class to reduce the chance of transmission of microorganisms. Shoes need to be worn to visit the bathroom within class times and care exercised to avoid slips.

Please no food or drinks during the session (apart from breast/bottle/tube feeding for infants).

No liability can be accepted for any incident that occurs due to this guidance not being followed. While True Ananda makes every effort to ensure the safety and comfort of you and your baby/child during the sessions, participation in our activities and the use of our equipment is at your own risk.

Class behaviour:

Class time should be enjoyable for all. It is important that all participants feel safe, respected, and valued. To ensure that each participant feels comfortable during the class, we ask that you adhere to the statements set out below:

Mobile phones are placed on silent during the class or treatment
Listen to the guidance provided by your instructor
Be supportive and kind to others
Be friendly and demonstrate good manners
Treat everyone with respect
Refrain from divulging any information about other babies/children and parents within the class without permission from those involved
Ensure that photographs or materials published on social networking sites do not identify other children or parents without permission from those involved
Join in and have fun!
Talk to your instructor about anything that worries or concerns you

In the unlikely situation where an adult's or child’s behaviour during our classes is unacceptable, disruptive or causing physical or emotional harm to others, the instructor would speak to the adult during the class to remind them of our code of behaviour and try to resolve the issue. If the issue is still not resolved, then True Ananda Limited reserves the right to request the adult and child to leave the class in order to protect others.

Governance:

We will supply the goods to you as per your order, in accordance with these Terms and Conditions and English law, although we reserve the right to vary these Terms and Conditions at any time. This website, its content, and any orders placed via the site are governed by and in accordance with English law.

All communication is in English and by you placing an order and accepting it both parties agree to submit to the sole jurisdiction of the courts of England and Wales. True Ananda's liability for any claim howsoever arising shall not exceed the price of the goods supplied by True Ananda Limited.

True Ananda Limited shall not be liable for any consequential customer loss whether this arises from a breach of duty in contract or in any other way. Your statutory rights are not affected by this statement and nothing in these terms will limit or exclude our liability for death or personal injury caused by our negligence, or for fraud or fraudulent misrepresentation.

Data protection:

Any personal information provided by you to us will be held and processed in accordance with the data protection principles set out in our Privacy Policy Notice, see link here.

We can’t wait to welcome you!!

Above all we hope you and your child(ren) enjoy the True Ananda experience. Please ensure you have read and understood the above terms and conditions, it is also recommended to review the Frequently Asked Questions section relevant to the class, course, and treatment you are interested in before registering.

If you have any queries, comments, or suggestions, please contact us either at info@true-ananda.com or by telephone on 07734743645.

Version adopted: September 2025